5700 Privacy Policy — Our Commitment to Your Data

1. Information We Collect

5700 collects several categories of personal information when you register, log in, or use our services. This collection is necessary for the platform to operate securely and to deliver a personalised experience to each user.

Account Information

When you register a 5700 account, we collect your full name, email address, phone number, date of birth, and chosen username. This information is used for identity verification, service communications, and account management.

Payment & Transaction Information

To process deposits and withdrawals in MYR, we retain transaction records including the payment method used (FPX or Touch 'n Go eWallet), transaction amount, date and time, and reference number. We do not store your full credit card details or banking passwords — all transactions are processed through secure payment channels.

Device & Browser Information

We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, and general location data (country or region). This information helps us identify technical issues, improve platform compatibility, and detect suspicious access attempts.

Usage Data

We record in-platform activity such as games played, markets clicked, session duration, and betting history. This data is used to improve the user experience, detect unusual usage patterns, and maintain platform integrity.

2. How We Use Your Information

Information collected by 5700 is used solely for the following purposes:

• Processing account registration, identity verification (KYC), and login management.
• Securely processes deposits and withdrawals in MYR.
• Sends important account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Detecting and preventing fraud, account abuse, or activities that violate our terms of use.
• Improve the platform's technical performance and enhance the user experience based on real usage patterns.
• Comply with applicable laws and regulations in Malaysia.

We do not use user data for third-party advertising purposes or sell user profiles to any external parties.

3. Cookies & Tracking Technologies

5700 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymised data on how users interact with the platform, helping us identify slow-loading pages or technical errors.
• Preference Cookies: Saves your preferences such as interface language to streamline your experience on future visits.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect login functionality and account security.

4. Data Storage, Security & Information Sharing

Storage & Security

All 5700 user data is stored on servers protected with industry-standard SSL encryption. Account passwords are never stored in plain text — they are processed using irreversible hashing methods. Access to user data within internal systems is restricted to staff who require it strictly for operational purposes.

Financial transaction data is retained in accordance with applicable laws and financial regulations. Users who have closed their accounts may still have transaction records retained for the period required by law.

Third-Party Sharing

5700 platform does not sell, rent, or share users' personal data with third parties for marketing purposes. Information is only shared under the following limited circumstances:

• Payment processors such as banks or digital wallet providers, solely for the purpose of processing your transactions.
• Malaysian authorities or law enforcement agencies where required by law or court order.
• Technical service providers contracted to operate the platform infrastructure, subject to strict confidentiality agreements.

5. User Rights Regarding Personal Data

As a 5700 platform user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold in relation to your account.
• Right to Rectification: If any of your account information is inaccurate or outdated, you can update it through your account settings or by contacting our support team.
• Right to Erasure: You may request the deletion of your personal data. Please note that we may be required to retain certain records in accordance with legal obligations even after a deletion request has been received.
• Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.

To exercise any of the above rights, please contact the 5700 support team by email: [email protected]. Requests will be processed within a reasonable timeframe in accordance with applicable legal requirements.

6. Policy Changes & How to Contact Us

5700 reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Users who continue to use the platform after such changes take effect are deemed to have accepted the updated policy.

We encourage users to review this page periodically to stay informed about how we manage their personal information. For any questions or concerns regarding this Privacy Policy, you may reach us through:

• Email: [email protected]
• Online Support: Available 24 hours a day via the platform after logging in
• FAQs: Check the FAQ section for answers to common questions about privacy and account security